Amazon Fresh Future in Doubt?

Some Amazon Fresh customers are slamming the grocery-delivery service over disappearing and ruined orders, and it raises questions about its future.

BusinessInsider.com, Dennis Green.

Some customers are saying that Amazon Fresh is growing rotten.

The online grocery-delivery service has undergone many changes in the past year, and it's racking up poor customer reviews as its future — and its place within the Amazon Prime ecosystem — is increasingly being questioned.

Business Insider spoke with more than a dozen Amazon Fresh customers who said they had experienced issues with the service in places like Los Angeles, New York, and Washington, DC. These customers complained of poor-quality and even spoiled produce, orders being packed incorrectly or illogically, canceled or late deliveries, and regularly missing items.

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